For over 30 years now, the Butterball company has hosted a hotline for those encountering problems or questions when cooking their Thanksgiving or Christmas turkeys.

The experts at their turkey talk-line answer calls from over 100,000 people per year, desperate cooks mystified by the process of roasting a turkey and needing advice. Usually, the caller is unsure how to thaw the turkey, or how to calculate the cooking time.

Sometimes, however, the problems are a bit more complicated…not to mention hilarious.